at9999's Privacy Policy
Your personal information is our top priority. This policy fully explains how at9999 collects, uses, and protects your data.
Introduction and Purpose
at9999 ("we", "our", "platform") is a trusted online gaming and entertainment platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "member"). This privacy policy ensures complete transparency about how the personal information collected while you use the at9999.lat website is processed, stored, and kept secure.
This policy applies to all at9999 services — live casino, slots, cricket betting, card games, and all related services. By registering on or continuing to use our platform, you are considered to have accepted the terms of this privacy policy.
We keep your information secure using SSL encryption and modern security technology. This policy may be revised at any time; we will notify members of any significant changes.
Data Collection Methods
2.1 Information Provided Directly
When you register at at9999, manage your account, or use our services, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (when identity verification is required)
- Payment-related information — bKash, Nagad, Rocket, Upay, or bank account number
- Username and password set for your account (stored in encrypted form)
- Any complaints, suggestions, or support messages you submit
2.2 Automatically Collected Information
The following information is collected automatically while you use our platform:
- IP address and device identifier
- Browser type and operating system
- Date and time of access to the platform
- Pages visited and time spent
- Gaming session and transaction history
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may also receive information from trusted third parties:
- Transaction confirmation information from payment processors
- Verification data received from identity verification services
- Security-related information from fraud prevention systems
- Analytical data received from technology partners
All such third parties are bound by strict confidentiality agreements with at9999.
Use of Data and Purpose
3.1 Service Operations
- Account creation, verification, and management
- Gaming services and transaction processing
- Awarding bonuses and rewards
- Processing deposit and withdrawal requests
- Necessary communication with members
3.2 Service Improvement
- Improving platform functionality and design
- Analysing and improving user experience
- Launching new games and features
- Identifying and resolving technical issues
- Quality control of the gaming environment
3.3 Security and Compliance
- Preventing fraud and money laundering
- Detecting multiple accounts
- Preventing illegal activity
- Meeting legal and regulatory obligations
- Controlling access by minors
3.4 Communication and Marketing
- Informing you about promotional offers and bonuses
- Sending important service updates
- Providing customer support
- Sharing information about relevant games and tournaments
You can opt out of marketing communications at any time. Contact us to do so.
Data Sharing and Disclosure
4.1 Sharing Data with Third Parties
at9999 does not sell, rent, or commercially transfer your personal information to any third party. However, data may be shared in the following limited circumstances:
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment provider.
- Game providers: Technical information is shared with authorised technology partners to operate games on our platform.
- Identity verification services: Necessary information is shared with verification services to ensure a safe environment.
- Legal authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.
4.2 What We Never Do
- Your information is never sold or rented for marketing purposes.
- Information is not shared with third-party advertisers outside our platform.
- Information is not used for irrelevant or unauthorised purposes.
- Information is not used for any commercial interest without your consent.
Cookies Policy
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit at9999.lat. They help us remember your preferences and improve the quality of our service.
5.2 Types of Cookies
- Essential cookies: Required for login sessions and security
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Help improve the platform
5.3 Cookie Controls
You can control or reject cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly. Analytics and marketing cookies can be disabled according to your preference.
Data Security Measures
6.1 Encryption
We protect all your sensitive information with SSL (Secure Socket Layer) encryption. Industry-standard encryption is used both during data transmission and during storage.
6.2 Secure Servers
Our data servers are protected by both physical and digital security. Only authorised personnel can access user data within defined limits.
6.3 Access Controls
Access to user data is strictly controlled. Every access is logged and regularly audited. Multi-layer authentication is used to prevent unauthorised access.
6.4 Response to Security Breaches
If a security breach occurs for any reason, we will immediately notify affected members and take the necessary protective measures. We will fully cooperate with the relevant authorities to address the damage. Our incident response team operates 24/7.
Data Retention Period
7.1 Retention Policy
We retain your personal information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the data.
- Account information: Retained for the legally required period even after an active account is closed.
- Transaction history: Retained in accordance with financial regulations and regulatory requirements.
- Gaming logs: Retained for a defined period for dispute resolution and auditing.
- Communication records: Support-related communications are retained to improve service quality.
7.2 Data Deletion
When the need for retention ends, we securely delete your data or anonymise it so that it can no longer be linked to you.
To request data deletion, contact us at [email protected].
Your Rights
8.1 Right to Access
You have the right to know at any time what information we hold about you. Upon request, we will provide you with a copy of your data.
8.2 Right to Correction
If any information in your account is incorrect or incomplete, you can request that it be corrected. It is also our responsibility to maintain accurate information.
8.3 Right to Deletion
In certain circumstances, you may request the deletion of your data. However, some data may be required to be retained for legal or regulatory reasons.
8.4 Right to Object to Processing
You may object at any time to the use of your data for marketing purposes. If you exercise this right, we will stop that processing without delay.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact us in the following ways:
- Email: [email protected]
- 24/7 Live Chat Support (in Bengali)
We will process your request as quickly as possible and ensure that your rights are properly respected.
Minor Protection
9.1 Age Restriction
at9999 is for users aged 21 and above only. We do not knowingly collect any information from minors or provide services to them.
An age verification process is followed at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and any collected data will be securely deleted.
Policy Changes & Updates
10.1 How Changes Are Made
at9999 may update this privacy policy from time to time. Depending on the nature of the change, we will take the following steps:
- Minor changes: This page will be updated and the date of the latest update will be shown at the top.
- Significant changes: Registered members will be notified via email or through a clear notice on the platform.
- Fundamental changes: Consent to the new policy will be obtained before continued use of the platform.
We recommend that you review this page on a regular basis. Continued use of our platform after a policy change constitutes acceptance of the updated terms.
Contact Us
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We are committed to protecting your privacy and will respond as quickly as possible.
Email
[email protected]
Live Chat
24/7 live chat support in Bengali — available directly from the platform
Response Time
Usually within the same day, according to Bangladesh Standard Time (BST, UTC+6)