at9999 Terms and Conditions
Please read these terms and conditions carefully before using the at9999 platform. All conditions related to accounts, bonuses, payments, and liability are described in detail here.
Introduction and Important Information
These terms and conditions ("Terms") govern the use of the at9999 platform and all its services. By accessing services through the at9999 website, mobile application, or any other means, you are considered to have agreed to these Terms. If you disagree with any part of these Terms, please refrain from using the platform.
| Item | Details |
|---|---|
| Minimum Age | 21 years or older — for adults only |
| Minimum Deposit | ৳100 (per method) |
| Minimum Withdrawal | ৳500 |
| Withdrawal Time | Usually within 1 hour |
| Payment Methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Support Language | Bengali (24/7 Live Chat) |
Account Registration and Eligibility
The following conditions must be met to open an account and use services on at9999.
Age and Identity Verification
You must be at least 21 years old to open an account on at9999. at9999 may request a national identity card, passport, or birth registration certificate at any time to verify age. Providing false information may result in the account being temporarily or permanently closed and the balance being forfeited.
One Person, One Account
Each person may operate only one account on at9999. Operating multiple accounts by the same person or members of the same family is strictly prohibited. If this rule is violated, all accounts will be closed and all bonuses will be cancelled.
Account Security
It is your responsibility to keep your account password and login details confidential. Do not allow any third party to use your account. If you suspect unauthorized access to your account, notify the at9999 support team immediately.
Geographic Restrictions
at9999 services are available in specific regions. Opening or using an account from an area where online gaming is legally prohibited is not allowed. The user bears full responsibility for any violation of this rule.
Deposit and Withdrawal Policy
The following conditions apply to depositing and withdrawing funds on at9999.
Deposit Terms
- Minimum deposit amount: ৳100 (per method).
- Accepted methods: bKash, Nagad, Rocket, Upay, and Bank Transfer.
- Only use a payment account registered in your own name.
- Depositing through a third party is strictly prohibited.
- at9999 is not obligated to provide services if the deposit amount is not verified.
Withdrawal Terms
- Minimum withdrawal amount: ৳500.
- Processing is usually completed within 1 hour.
- Withdrawals must be made using the same method used for the deposit.
- at9999 reserves the right to hold withdrawals until bonus wagering requirements are completed.
- Withdrawals may be delayed if identity verification is not completed.
Anti-Money Laundering (AML) Policy
at9999 is committed to preventing money laundering and illegal financial transactions. If a suspicious transaction is detected, at9999 may request account verification or additional documents. Using the platform for illegal purposes will result in immediate account closure and notification to the relevant authorities.
Bonus and Promotion Terms
All bonuses and promotions at at9999 are subject to the following general and specific conditions.
Welcome Bonus
A 100% bonus is available on the first deposit at at9999, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳1,000 bonus and the total balance becomes ৳2,000; depositing ৳12,000 or more earns the maximum ৳5,000 bonus and the total balance becomes ৳17,000.
Wagering Requirements
The wagering requirement for the welcome bonus is 20 times (20x). This means the bonus amount must be wagered 20 times before a withdrawal can be made. Withdrawal from the bonus balance is not possible until the wagering requirement is met.
General Bonus Terms
- Each bonus offer has a specific validity period — once it expires, the bonus is cancelled.
- One offer applies once per account, household, address, or payment method.
- Game-specific restrictions may apply when using a bonus.
- Any attempt to claim bonuses fraudulently will result in immediate account closure.
- at9999 reserves the right to modify or cancel any bonus offer at any time.
- VIP cashback bonus applies weekly according to tier: Bronze — 0.5%, Silver — 1.0%, Gold — 1.5%.
Gaming Rules and Code of Conduct
Fair Play Policy
at9999 ensures a fair and transparent gaming environment for all users. The results of all games are controlled by a Random Number Generator (RNG), which is protected from any external interference. All games are audited by third parties.
Prohibited Activities
- Using bots or automated software.
- Collaborative cheating or team play.
- Exploiting platform errors or bugs for advantage.
- Money laundering or illegal transactions.
- Harassing other users.
Technical Errors
If a technical error incorrectly displays a win or credits a bonus, at9999 reserves the right to reclaim that amount. If a game result is voided due to a disconnection, the wagered amount will be returned to the account.
Sports Betting Rules
Specific game rules apply to betting on cricket, football, and other sports. If a match is cancelled or postponed, it will be settled according to at9999's own betting policy. Odds displayed for live betting may change at any time.
Responsible Gaming Policy
at9999 believes that gaming should be for entertainment purposes. We are committed to protecting our users.
Time and Spending Limits
Users can set their own daily, weekly, and monthly deposit and wagering limits. Once a limit is set, it takes effect immediately, and any request to increase it will take at least 7 days to process.
Temporary Break and Self-Exclusion
Any user may temporarily suspend their account for a specific period. Activating self-exclusion locks the account for the designated period. For help dealing with problematic gaming, visit the Responsible Gaming page.
Protection of Minors
at9999 gives the highest priority to the protection of minors. Anyone under 21 years of age may not use at9999. Parents are advised to use parental control software to protect their underage children.
Intellectual Property and Liability Limitations
Intellectual Property
All content, designs, logos, software, and other elements of the at9999 platform are the property of at9999. Copying, distributing, modifying, or using this content for commercial purposes without written permission from at9999 is strictly prohibited.
Limitation of Liability
at9999 is not liable for technical errors, server downtime, or internet connection issues occurring on the platform. at9999 will not bear responsibility for any loss caused by issues with the user's own device or network.
Privacy and Data Protection
Users' personal information is collected and used in accordance with at9999's privacy policy. at9999 uses SSL encryption technology to keep all data secure. Personal information is not sold or misused with third parties. For more details, visit our Privacy Policy page.
Account Closure and Service Changes
Reasons for Account Closure
at9999 may temporarily or permanently close an account for any of the following reasons:
- Violation of Terms.
- Fraudulent activity.
- Providing false information.
- Operating multiple accounts.
- Suspicion of money laundering.
- Extended period of inactivity.
Voluntary Account Closure
You may contact the at9999 support team at any time to request closure of your account. Withdraw any valid balance before closing the account. Even after account closure, at9999 may retain necessary information to fulfill legal obligations.
Right to Modify Services
at9999 reserves the right to modify, add, or remove its services, game selection, payment methods, or other features at any time. For significant changes, at9999 will attempt to notify users in advance. However, changes may also be made without prior notice in urgent situations.
Dispute Resolution Process
How to Submit a Complaint
For any complaint or dispute, first contact us through at9999's 24/7 live chat support. When submitting a complaint, include your account details, a description of the issue, and any relevant screenshots. at9999 will attempt to resolve the issue as quickly as possible.
Final Decision
For any dispute regarding game results, at9999's server logs will be considered the final evidence. The decision of at9999's senior management is final and binding. at9999's own rules will apply to any dispute relating to these Terms.
Contact Us
If you have any questions or feedback about these Terms, please contact our support team.
Live Chat Support
Our skilled support team provides assistance in Bengali seven days a week, twenty-four hours a day.
24/7 Live Chat — support available in Bengali
Email Support
For detailed complaints or formal communication, please send us an email.